90-Day Happiness Guarantee
We want you to love every Cloverember piece. If you don't, you have 90 days from the date of delivery to return it for a full refund or exchange.
1. Eligibility
- Returns are accepted within 90 days of the delivery date shown in your tracking.
- Items should be in their original condition with all included parts (bulb, remote, cable, guide). Gently used items are accepted under our guarantee.
- Items damaged through misuse, accidents or unauthorized modification are not eligible.
- Gift cards and items marked Final Sale cannot be returned.
2. How to start a return
- Email support@cloverember.com with your order number and the reason for the return. Photos help if the item arrived damaged.
- Our team replies within 24 hours (Monday to Friday) with return instructions and the return address.
- Pack the item securely and ship it back. Please keep your tracking number.
Items sent back without first contacting us cannot be processed.
3. Return shipping
- Damaged, defective or incorrect items: we cover return shipping in full and send a prepaid label.
- Change of mind: the customer covers return shipping. Express shipping charges are non-refundable.
4. Refunds
- Once your return arrives at our warehouse, we inspect it within 2 business days and email you to confirm.
- Approved refunds go back to your original payment method. Depending on your bank, it can take 5 to 10 business days to appear.
- Bundle discounts: if you return part of a bundle order, the refund reflects the discounted price paid for each item.
5. Exchanges
The fastest way to exchange is to return the original item and place a new order. If you prefer a direct exchange, email us and we'll arrange it.
6. Damaged or defective items
If your order arrives damaged or stops working within 90 days, email us within 7 days of noticing the issue with a photo or short video. We'll send a free replacement or a full refund, your choice, at no shipping cost to you.
7. Late or missing refunds
If you haven't received a refund 10 business days after our confirmation email, check with your bank or card provider first, then contact us at support@cloverember.com.
8. Cancellations
Orders can be cancelled free of charge until they ship. Because we ship within 1 to 2 business days, please email us as soon as possible. Once an order has shipped, it follows the return process above.